ONLINE & MOBILE BANKING
What's new and how will it impact me?
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Beginning late Thursday afternoon October 10 through Monday, October 14, FPB will be hard at work implementing an exciting new system upgrade! During this short time, our Online & Mobile Banking services will be unavailable as we prepare to launch a brand-new app and Online banking website.
When will Online & Mobile Banking Service Resume?
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Online Banking will resume on Tuesday, October 15 and will be accessible through our new online banking web address: my.forestparkbank.com.
Our Mobile Banking app will be replaced with a new app which will be available for download from the Apple App Store or Google Play Store on Tuesday, October 15.
What will happen to my Online & mobile banking login credentials?
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User ID:
Your Online and Mobile banking User ID will not change. If you’re using facial recognition, fingerprint sensor, or any other security autofill tool on your mobile, we recommend taking a moment to refresh your memory and remember your current user ID, as you’ll need to re-enable these features on our new Online Banking web address and Mobile App.
Password:
For Consumer Customers: Your password will temporarily be the last four digits of your Social Security number. After your first-time login, you will be prompted to create a new password.
For Commercial Customers: Your password will temporarily be the last four digits of the business’ Tax ID number. After your first-time login, you will be prompted to create a new password.
How cAN i ACCESS YOUR NEW ONLINE BANKING LOGIN SITE?
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You can access our new Online banking login page beginning Tuesday, October 15, by visiting: my.forestparkbank.com. Make sure to bookmark our new login web address for future use!
how can i access your new mobile banking app?
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On Tuesday, October 15, our new Mobile Banking app will be available on Apple App Store and Google Play Store, searchable as: Forest Park Bank. Simply download and login!
BANK-BY-PHONE (Automated Customer Service Center)
Will your Bank-BY-PHONE (Automated Customer Service Center) be available during the upgrade weekend?
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As part of our new system upgrade, our automated Customer Service Line will be unavailable beginning Thursday, October 10 at 6pm CT through the morning of Monday, October 14. You can still manage your accounts by calling our office at (708) 222-2800.
TEMPORARY MODIFICATION OF BRANCH HOURS
hOW WILL THE BRANCH HOURS BE AFFECTED DURING THE UPGRADE WEEKEND?
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During the upgrade weekend our branch hours will be temporarily modified:
Madison St:
Friday, October 11: Lobby Hours: 9a – 5p | Drive-up: 7a – 7p
Saturday, October 12: Lobby and Drive-up will be Closed
Monday, October 14: Lobby and Drive-up will be Closed
Observance of Columbus/Indigenous Peoples Day
Roosevelt Rd:
Friday, October 11 through Monday, October 14: Drive-up will be Closed
What if i have an urgent matter during the upgrade weekend?
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Rest assured! On Saturday, October 12 and Monday, October 14, Bank representatives will be available for assistance by phone at (708) 222-2800 (9am-3pm).
How can I access cash during the upgrade weekend?
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No worries! Our Madison Street ATM’s will be available throughout the weekend, while our Roosevelt Rd. ATM will be available until 8:00 am Monday morning.
Will i have access to my debit card during the upgrade weekend?
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Your card will remain accessible throughout the weekend. However, please be aware that lower limits may apply during this period. The minimum authorized daily amount may be as low as $300. We recommend planning accordingly and having an alternative form of payment available if needed. For more information, please contact us at (708) 222-2800.
ONLINE & MOBILE BANKING