For Business Customers

Internal transfers will be available until Thursday, October 10 at 6:00pm CT and unavailable between October 11 and October 14. Our internal transfer service will resume on Tuesday, October 15 through our new Online Banking platform at my.forestparkbank.com

For a smooth transition, we recommend that customers with scheduled or recurring transfers document all available details prior to Wednesday, October 9. This will help you ensure that everything remains accurate once the upgrade is complete. Details should include:

• Scheduled/Recurring transfer dates
• Amounts
• To and from accounts
• Frequency of transfers
• And any other important details.

Any transfers scheduled for the 11^th of October should be rescheduled for the 10^th or 15^th of October. Please note that any transfers scheduled between October 11 and October 14, will not be processed and will need to be rescheduled once services are back online on Tuesday, October 15, by visiting our new Online Banking platform at my.forestparkbank.com.

To ensure your ACH file submissions are processed, please submit them by Wednesday, October 9 at 2:00 pm CT, with an effective date no later than October 16. Files submitted after October 9, between October 10 and October 14, will not be processed and will need to be rescheduled once services are back online Tuesday, October 15 through our new Online Banking platform at my.forestparkbank.com.

We recommend that customers utilizing ACH templates document all available details prior to Wednesday, October 9, for reference. This will help ensure that everything remains accurate once the upgrade is complete. Details should include screen prints with all ACH Payees along with their respective bank information and any other details in your existing template. Once our online services are restored on Tuesday, October 15, please login at my.forestparkbank.com and verify that all ACH templates and information are available and accurate. 

Customers may resume scheduling ACH files beginning Tuesday, October 15, through our new Online Banking platform at my.forestparkbank.com. Please note that customers who upload ACH files, will be contacted by a bank representative after Tuesday, October 15 to review your file format.

If you encounter any issues, please contact our Deposit Operations Department at (708) 222-2800 for further assistance.

Customers are encouraged to review and make decisions on any ACH Positive Pay exception items as usual on Thursday, October 10. Please note that any undecided items may be returned.

We recommend that customers utilizing ACH Positive Pay, document all ACH Positive Pay payment rules no later than Wednesday, October 9, for reference. Once our online services are restored on Tuesday, October 15, please verify that Positive Pay payment rules are available and accurate at my.forestparkbank.com, where you may also continue reviewing outstanding exceptions.

If you encounter any issues, please contact our Deposit Operations Department at (708) 222-2800 for further assistance.

Customers are encouraged to review and make decisions on any Check Positive Pay exceptions as usual on Thursday, October 10. On the morning of Friday, October 11, the bank will contact you to decide any Check Positive Pay exceptions.

We recommend that customers utilizing Check Positive Pay, document a list of any outstanding issues no later than Wednesday, October 9, for reference. For customers with many outstanding issues, we recommend downloading the CSV record by October 9. Final Check Positive Pay issues should be added by Tuesday, October 8.

Once our online services are restored on Tuesday, October 15, please verify that Check Positive Pay details have carried over accurately. You may continue reviewing outstanding exceptions by logging into our new Online Banking platform at my.forestparkbank.com beginning Tuesday, October 15.

Bill payments can be entered until Tuesday, October 8, as Bill Pay will be unavailable starting at 6pm CT. If you attempt to make a payment after this time, you may receive a ‘service not configured’ message. Please note that payments dated for October 11 and beyond will be processed.

We recommend documenting all Bill Pay payees and respective details, along with any recurring scheduled bill payments, before October 8 for your reference.  Our Bill Pay service will resume on Tuesday, October 15, through our new Online Banking platform at my.forestparkbank.com, where you can verify that all payees and scheduled payments are visible and accurate.

Our RDC service will be unavailable as of Thursday, October 10 at 6pm CT, so please make any final deposits beforehand. Customers using this service should save all reports prior to October 9, for your records.

Please make any final deposits before Thursday, October 10, as our current Commercial RDC Service will be unavailable after 6pm CT and will be replaced with a new and improved website. We encourage you to save all reports prior to October 9, for your records.

Although your hardware will remain unchanged, a bank representative will reach out to schedule the new installation for Deposit Capture in mid-October. They will also guide you through accessing the new RDC website and assist with setting up your new credentials.

For any urgent deposits between Friday, October 11 and your installation date, deposits can be made in the lobby, drive-up, or night drop.